Our Values and Customer Service Principles
Our Values
Unity
We succeed as a team with integrity and accountability
Indicators: no dishonesty; mistakes are identified and corrected.
Safety
Keeping our people and community safe
Indicators: Hazard reporting is high; incident occurrence is low.
Commitment to Service
We use resources efficiently in an equitable manner
Indicators: Customer service is fair, tailored and within resources.
Our Customer Service Principles
Respect
All people are equal
Accountability
In the interest of the community
Honesty
We act on facts
Efficiency
Value-for-money use of resources
Equity
We are genuinely fair
Communication
We are clear and concise